Help & support
How can we help?
Find quick answers below, or get in touch with our team.
Frequently asked
Can't find what you're looking for? Our support team is happy to help.
Is this trading on real markets?
No. TradeBit Markets offers fixed-payout contracts on synthetic indices generated by a published algorithm, not on real-world markets or currencies. Your stakes and payouts are real money when you trade from your KSh wallet.
How do I check a price was not manufactured after the fact?
Every epoch's seed is committed to before use, then revealed after. The fairness page lets you recompute a real price yourself.
How do I set a limit or self-exclude?
Log in and open the limits and self-exclusion controls on your account, see the responsible-trade page for exactly how each behaves.
Can support lift my self-exclusion early?
No. This is enforced in the system itself, an operator can only ever impose a tighter limit, never loosen one or end a self-exclusion early.
Can I deposit or withdraw real money?
Yes. Your account has a KSh wallet funded with M-Pesa (from KSh 10 per deposit). Withdrawals are paid to your M-Pesa number after a review by our team. You also get a separate demo wallet with virtual funds for practice.
Contact us
For anything the FAQ above did not answer.